Skip To Content

Efficiently Orchestrating IT Projects: GSA's IT Products Subcategory (ITPS) Case Study


The project is delivering a proficient IT project management support to GSA's Federal Acquisition Service (FAS) Office of IT Products Sub-Category (ITPS). Objectives include streamlining IT Product management efficiency, offering expertise in cloud, software, and hardware and ensuring on-time and budget-compliant delivery of initiatives. Our team is fostering improved communication among ITPS stakeholders, which have preferences to varied project methodologies and artifact creation. We manage risk, provide technical writing for project documents, focus efforts on user experience enhancement, and provide meticulous data management for all ITPS stakeholders.


Our adept team of IT project management, technical writing, CX, and Data Architecture experts is collaborating with ITPS government teams. Together, we devised and executed project plans, managed risks, crafted vital documentation, conducted user research, developed CX strategies, and analyzed IT sales data. Our ongoing commitment is to deeply understand and address the unique needs of ITPS.


Increased project management efficiency and effectiveness through streamlined processes and strategic oversight.

Minimized project risks and issues, ensuring smoother project progression and delivery.

Elevated customer satisfaction and experience by fostering better communication, transparency, and data-informed decision-making across stakeholders.

At A Glance

Initial Challenges

  • Incomplete projects, confused or frustrated PM
  • Little-to-no documentation or program tracking
  • Low customer satisfaction

Benefits from SIE Services

  • Project efficiency
  • Fully documented processes
  • Improved customer satisfaction